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Quality: From Customer Needs to Customer Satisfaction

by Bo Bergman, Bengt Klefsjo

ISBN 13: 9780077090166

Format: Paperback (478 pages)
Publisher: McGraw-Hill Publishing Co.
Published: 01 Jan 1994

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Robust Design Methodology for Reliability: Exploring the Effects of Variation and Uncertainty

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ISBN 13: 9780470713945

Format: Hardcover (214 pages)
Publisher: Wiley-Blackwell
Published: 21 Aug 2009

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